Return & Refund Policy

Thank you for shopping at our store. We specialize in custom gaming PCs, high-end hardware, and computer components. Please read our return policy carefully before placing your order.

1. General Return Policy & Custom Assemblies

  • No Return on Change of Mind: Since gaming computers and certain components require custom assembly, configuration, and testing specifically for your order, we do not accept returns for change of mind. Customers are requested to think carefully and review all specifications before placing an order.

  • Non-Returnable Items: Fully assembled gaming PCs, custom-built rigs, and opened/used software licenses cannot be returned or refunded unless they meet the specific defect criteria mentioned below.

2. Valid Return Claims & Timeframes

You are eligible to file a return claim only under the following specific circumstances:

  • Mismatch in Specifications: If the delivered product, hardware parts, or system specifications do not match the description and specs listed on your order invoice, you must inform us within 48 hours of receiving the item.

  • Dead on Arrival / Non-Functional Hardware: If a product or computer system is completely dead on arrival or fails to operate properly due to a hardware defect, you must report and claim the return within 7 days of delivery.

3. Warranty & Claim Evaluation Process

  • Inspection: All returned items and systems will first undergo a thorough technical inspection by our team to check the warranty status, physical condition, and reported fault.

  • Company Decision: The final decision regarding the acceptance or rejection of any return or warranty claim will be solely at the discretion of the company after complete technical verification.

4. Refund Processing Time

  • In cases where a return or refund claim is officially accepted by the company, the refunded amount will take up to 30 working days to process and reflect back through the original payment method or bank channel.

5. Return Conditions & Shipping

  • Items must be returned in their original manufacturer packaging, along with all accessories, cables, manuals, and boxes.

  • Unauthorized returns or items sent back without prior notice and approval from our support team will not be accepted.