Terms & Conditions

Thank you for shopping at our store. Please read these Terms & Conditions carefully before placing your order. By accessing our website and purchasing our products (including custom gaming PCs, high-end hardware, and accessories), you agree to be bound by the following terms.

1. General Terms & Product Disclaimers

• Product Imagery vs. Specifications: Products displayed on our website, promotional materials, or social media might occasionally differ slightly in appearance, packaging, or brand aesthetics from the actual delivered item due to manufacturer updates or component availability. However, the core technical specifications and performance values will always remain the same or equivalent to what was ordered.

• Order Acceptance: All orders are subject to availability, price verification, and confirmation of payment. We reserve the right to refuse or cancel any order for any reason.

2. Custom Assemblies & Change of Mind

• Strictly No Return on Change of Mind: We do not accept returns, cancellations, or exchanges for change of mind under any circumstances. Customers are requested to review all technical specifications, compatibility, and requirements carefully before confirming an order.

• Depreciation of Opened Components & Custom Builds: Because gaming computers and specialized hardware require custom assembly, configuration, and testing specifically for your order, once products or PC boxes are opened, they cannot be resold as new or restored to their original retail value. Therefore, opened items are exempt from standard returns.

• Non-Returnable Items: Fully assembled gaming PCs, custom-built rigs, and opened/used software licenses cannot be returned or refunded for cash or store credit unless they meet the specific defect criteria outlined below.

3. Valid Return Claims & Timeframes

You are eligible to file a return claim only under the following specific circumstances:

• Mismatch in Specifications: If the delivered product, hardware parts, or system specifications do not match the core specifications listed on your order invoice, you must inform us within 48 hours of receiving the item.

• Dead on Arrival / Non-Functional Hardware: If a product or computer system is completely dead on arrival or fails to operate properly due to a verified hardware defect, you must report and claim the return within 7 days of delivery.

4. Warranty, Repair & Replacement Protocol

• Inspection Process: All returned items and systems will first undergo a thorough technical inspection by our team to check the warranty status, physical condition, and reported fault.

• Repair or Replacement: If a verified hardware fault or defect is found within the eligible timeframe, we will repair or replace the defective product or component, depending on the manufacturer’s warranty conditions and the nature of the issue.

• Company Decision: The final decision regarding the acceptance of any claim and whether the item will be repaired or replaced rests solely at the discretion of the company after complete technical verification.

5. Refund Processing Time

In rare cases where a cash/payment refund claim is officially approved and accepted by the company, the refunded amount will take up to 30 working days to process and reflect back through the original payment method or bank channel.

6. Return Conditions & Shipping

• • Items must be returned in their original manufacturer packaging, along with all accessories, cables, manuals, and boxes.

  • Unauthorized returns or items sent back without prior notice and approval from our support team will not be accepted.